Benefits to our Customers
TSD
Technical Support Department are at the ready 24hours a day 7 day's a week. They providing guidance and helping costumers to get over the learning curve quickly and easily.
CSMS
Customer Satisfaction Measurement System AUG implementing this system in order to provide costumer the opportunity to tell us how we are doing at every level of the Group.
Following more benefits AUG provide :
- AUG present a cost-effective Product Line to meet the requirements of the regional market.
- AUG tailors feasible Business and Technical Solutions for its existing and potential Customers.
- You will be provided with a redundant, reliable & failsafe network.
- Network is professionally managed and incorporates exceptional levels of service, quality
and reliability.
- Proactive network monitoring and Preventive Maintenance to all supplied services.
- End-to-end network management ensuring low MTTR.
- A single network platform that ensures consistent performance and feature compatibility.
- Seamless migration to other technologies and future enhancements.
- Service availability of 99.5 % on both Satellite space segment and Internet connectivity.
- Escalation Procedure by Al-Sabah Universal Group.
- Uplink / Downlink / Turnaround in Ku and C-Band.
- Encoding and decoding for video & voice.
- Fiber connectivity.
- IBS/IDR service.
- Design and construction of large antennas in collocation for customers.
- Communications Equipments.
- IP Termination.
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